Terms and Conditions

TERMS AND CONDITIONS

Delivery policy

The User should not make any purchase through this Website unless the User understands and agrees to all the Terms and Conditions. Payment for goods shall be made and cleared in full before dispatch. Once payment is made for the purchase, it is deemed that the User has read and understood the Terms and Conditions for such purchase.

All Purchases will incur a delivery charge of ZAR60.00. Rosella will supply all goods to the delivery company in good order and will ensure that goods arrive at the User’s chosen delivery address in the same good order. Please note that once your order has been placed we cannot change your delivery address. Should you have any issues please contact Customer service on +27 (0) 87 353 4213 or info@Rosella.co.za

All time limits are counted from the day of dispatch of the products. The products will be delivered by courier service, to your destination address, within 3 working days for main city centres and within 5 working days for outlying areas, after payment confirmation. Any delivery is subject to acts which are beyond the control of Rosella due to force majeure including (but not limited to) inability to secure labour, power, internet services, GSM network connectivity, materials or supplies, or by any act of God, war, civil disturbance, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.

Main Centres

Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth and East London can expect delivery within 3 working days.

Outlying Areas

Expect delivery within 5 working days.
Note: a day refers to a normal business day and would exclude Saturday/Sunday and public holidays.

The courier service will make 3 attempts to deliver the products to the User, whereafter the User will be charged for any further delivery attempts. Should all attempts at delivery fail, the products will be returned to Rosella, whereupon we will make further arrangements for delivery. As soon as the Users order is dispatched, the User will be sent an email to confirm that the package is on its way. If Rosella is unable to meet the estimated delivery date it shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

In the event of the User refusing to accept delivery of all or part of the delivery, Rosella may at its absolute discretion re-sell the goods and hold the User liable for any shortfall, together with any other costs and expenses incurred by Rosella as a result of the rejection of the goods.

Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. Rosella reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet Rosella’s quality standards. Should Rosella exercise this right, the User will receive a full refund with no deductions.

Tracking of your order

To follow the order, please use the tracking ID / order number sent to the User in your confirmation email/sms from the Courier Guy. Rosella makes use of Couriers for our delivery service. The User may track their shipment on their website. Upon delivery of the product, before signing for the delivery, the User agrees to inspect the goods for any faults, defects or damage.

Risk and Ownership

Rosella takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this Website, customer service and support, dispute resolution and delivery of goods and product exchanges. The risk in the goods shall pass from Rosella to the User upon delivery and the goods shall be deemed delivered when unloaded at the Customer’s premises whether or not signed for. Rosella shall not be responsible if the goods are lost or damaged after delivery to the Customer.

You must take care when opening the goods so as not to damage it, particularly when using any sharp instruments. Ownership of the goods shall remain with Rosella until the goods have been paid for in full. If the User sells the goods before payment of the price has been made to Rosella, the User will hold the proceeds of such sale and any rights against third parties arising from such sale in trust until the goods have been paid for in full.
Returns / Refund and Exchange Policy

Should the User receive their order and are not satisfied, the User should contact the customer service team of Rosella immediately. The User may return items for a credit or a cash refund, provided;

The User returns the goods within 10 days of delivery,

The products are new and have not been used.

The goods are in a re-sellable condition.

The User is requested to return items without any undue delay, the return of the exchanged item will like wise be delivered at the cost of Rosella. Although seldom charged, Rosella reserves the right to charge a 10% administration fee for returned orders, should the returns process incur significant administration expenses.Items purchased on sale will incur a delivery charge back to the user .

Should footwear, clothing, accessories, equipment and any other goods ordered by the User be the wrong size than that ordered, the User may send them back to be replaced. If the correct size is in stock Rosella will ship the correct size to the User at SHOPE’s cost. Should the uses order the wrong size, they can return it at their cost and Rosella will replace it at their cost. The User shall be responsible for the cost of sending the products back to Rosella when purchasing items on sale. All items are quality controlled by Rosella staff for visible factory defects before shipment is made to the User, not with standing Rosella’s qualitative controls which are a secondary qualitative control process (Kindly note that all international brands featured on Rosella Online conduct stringent qualitative processes through our their manufacturing process). Under no circumstances will any footwear, clothing, accessories or equipment products or any other ordered products by the User that have been worn, damaged, soiled or ripped be accepted for replacement.

In the case of Refunds, Products must in their original unopened packaging, or in their original unused condition with all labels intact and repacked in their original packaging, you will be refunded the full purchase price. Once Rosella has the products in its possession and is satisfied with the condition of the goods (i.e. that they are not in a used state), Rosella will effect a credit in the case of a refund via electronic banking.

In the case of a swap out for another size, Rosella will ship the new size to the Users designated address once payment for delivery has been received.

On products that are advertised as special offers, we will do an exchange in respect of the size or style for similar products but subject thereto that the cost of delivery will be for the Users account.

The return of all products to us must be made to Rosella address:

Rosella Head Office
Glenfair Boulevard, Cnr Daventry & Lynnwood Road, Lynnwoodridge.