Returns / Refund and Exchange Policy
Should the User receive their order and are not satisfied, the User should contact the customer service team of Rosella immediately. The User may return items for a credit or a cash refund, provided;
The User returns the goods within 10 days of delivery,
The products are new and have not been used.
The goods are in a re-sellable condition.
The User is requested to return items without any undue delay, the return of the exchanged item will like wise be delivered at the cost of Rosella. Although seldom charged, Rosella reserves the right to charge a 10% administration fee for returned orders, should the returns process incur significant administration expenses.Items purchased on sale will incur a delivery charge back to the user .
Should footwear, clothing, accessories, equipment and any other goods ordered by the User be the wrong size than that ordered, the User may send them back to be replaced. If the correct size is in stock Rosella will ship the correct size to the User at Rosella’s cost. Should the uses order the wrong size, they can return it at their cost and Rosella will replace it at their cost. The User shall be responsible for the cost of sending the products back to Rosella when purchasing items on sale. All items are quality controlled by Rosella staff for visible factory defects before shipment is made to the User, not with standing Rosella’s qualitative controls which are a secondary qualitative control process (Kindly note that all international brands featured on Rosella Online conduct stringent qualitative processes through our their manufacturing process). Under no circumstances will any footwear, clothing, accessories or equipment products or any other ordered products by the User that have been worn, damaged, soiled or ripped be accepted for replacement.
In the case of Refunds, Products must in their original unopened packaging, or in their original unused condition with all labels intact and repacked in their original packaging, you will be refunded the full purchase price. Once Rosella has the products in its possession and is satisfied with the condition of the goods (i.e. that they are not in a used state), Rosella will effect a credit in the case of a refund via electronic banking.
In the case of a swap out for another size, Rosella will ship the new size to the Users designated address once payment for delivery has been received.
On products that are advertised as special offers, we will do an exchange in respect of the size or style for similar products but subject thereto that the cost of delivery will be for the Users account.
The return of all products to us must be made to Rosella address:
Glenfair Boulevard, Cnr Daventry & Lynnwood Road, Lynnwoodridge.